Last Updated: 2 Oct 2025
Thank you for purchasing from Smartweb Infotech. This Refund Policy outlines the terms under which refunds may be granted for digital products purchased from our website smartwebinfotech.com
By purchasing our products, you agree to the terms of this policy.
All products sold on smartwebinfotech.com are digital in nature, including software, scripts, templates, and other downloadable content.
Due to the instant and downloadable nature of digital products, all sales are final once the product has been delivered.
Refunds may be considered only in the following cases:
Defective Product
If the digital product is technically defective or not as described, you may request a refund within 7 days of purchase.
Proof of the defect must be provided.
Duplicate Payments
If you accidentally make multiple payments for the same product, we will refund the duplicate transaction upon verification.
Non-Delivery
If you have paid for a product and did not receive access or download links, contact us immediately to resolve the issue.
User can submit a refund request directly from their account on smartwebinfotech.com
The refund request must include:
Order number / transaction ID
Date of purchase
Reason for refund
Once submitted, our team will review the request.
If approved, the refund will be processed to the original payment method or as otherwise agreed.
Approved refunds will typically be processed within 7–14 business days.
Refund timelines may vary depending on your payment provider or bank.
Change of mind or preference after downloading the product.
Inability to use the product due to technical issues on the customer’s device.
Partial use of product or partial download.
If you have any questions or issues regarding refunds, please contact us:
Smartweb Infotech
4029, Silver Business Point, Digital Valley, VIP Cir, Uttran, Surat, Gujarat 394105
Email: smartwebinfotech89@gmail.com
Phone: +91 8980390740